View email status

How to see the status of emails sent to the requester

If you have sent an external message to the requester you may need to see if they were able to open it successfully. Whenever an outbound email is sent to the requester the email status is captured on the request under the view email status link.

  1. Go to the request
  2. Click View email status below the requester's contact information:
    Legacy page:Screen Shot 2022-01-20 at 7.39.19 PM
    New Page:Screen Shot 2022-01-20 at 7.38.53 PM
  3. This will open the email statuses for all outbound emails and whether the email was sent, successfully delivered, or opened: 
    Screen Shot 2022-01-20 at 7.42.56 PM