How can I post an internal message on a request?
As part of fulfilling a request you may need to communicate with other staff working on the request. If you're using a single-user account, you can use internal messages as a great way to leave yourself internal notes on a request. You can post an internal message on the request that will only be viewed by other internal users, not the requester (or the public).
Steps to post an internal message:- Click the Chat icon (
) in the icon bar at the top of the request 
- Review the 'Notify a User' field and determine if you want to send this to all assigned staff on the request (default) or send to individual members of the assigned staff.
- Type your message in the box
- Click the ‘Add Message’ button
- Look for the message in the Request Timeline below the message window
Click here to continue to Task 5.