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  3. Managing an Organization Account (admins only)

Setting up an FAQ page

The FAQ is a new page on the portal in which you can put useful information for requesters (things like answers to frequently asked questions, agency contact information, policies, etc.). The text on your FAQ page can be customized to be specific to your agency and requesters.

Note: Only Admin users can edit the FAQ page, and it's only visible to the requester and the public if content has been added. If you want to hide the FAQ page from customers, remove all content.

Questions to consider adding include:

  • What kind of records are exempt from disclosure?
  • Who can submit a Public Records Request
  • How do I request a public document?
  • What if I no longer need the requested document?
  • Do I have to give a reason for my request?
  • When will I receive a response to my Public Records Request?
  • How do I access my request once I’ve submitted it?
  • What fees are involved in making a Public Records Request?
  • Who should I contact if I have questions for a specific department?

Steps for editing the FAQ page (2 different ways):

  1. Sign in to your account
  2. Click the ADMIN link in the header
  3. Click the Portal Settings link in the sub-header
  4. Click "FAQ Page" on the right side panel
  5. Enter your preferred title (up to 20 letters)
  6. Enter your preferred text/questions/links - we recommend things like agency contact information and policies
  7. Edit your text with formatting options above the text box (optional).
  8. Scroll to the bottom of the page and click SAVE

OR

  1. Sign in to your account
  2. Scroll to the bottom of the page and click FAQ on the bottom left side of the portal
  3. Enter your preferred title (up to 20 letters)
  4. Enter your preferred text/questions/links - we recommend things like agency contact information and policies
  5. Edit your text with formatting options above the text box (optional).
  6. Scroll to the bottom of the page and click SAVE