1. Help Center
  2. Requester Resources

Requester: How to upload a document to your request

Step by step instructions to upload a file to your records request

Sometimes depending on your request you may need to provide additional documentation in order for the agency to fulfill your request. If this happens you can upload a document to your request in a few different ways. By default any documents you upload will not be visible to the public, however the organization can choose to release those documents if/when they publish the request.

Contents:

Steps to upload a document to your request in the portal after it is submitted

Steps to upload a document to your request while submitting a request

Steps to upload a file to your request via email

Steps to upload a document to your request in the portal after it is submitted

  1. Sign in to your account
  2. Navigate to the request
  3. Click the Add Document icon (paperclip) in the upper right hand corner:
    Legacy page:Screen Shot 2021-11-17 at 6.03.18 PM
    New page: 
    image of request number and paperclip icon
  4. In the window that appears, you can either drag and drop files into the space provided or click into the space to select files from your device
  5. Select the file(s) you would like to upload
  6. Click the Save button. The document(s) have now been added to your request.

 

Steps to upload a document to your request while submitting a request

Please note that in order to upload a document while submitting a request you will first need to be logged in to your account. If this is your first time submitting a request this will happen automatically after you submit and you can follow the steps above to upload your document(s).

  1. Sign in to your account
  2. Click Make Request
  3. Enter your request description and any required fields
  4. Click the Choose File(s) button: Screen Shot 2021-11-17 at 6.10.24 PM
  5. In the window that appears, you can either drag and drop files into the space provided or click into the space to select files from your device
  6. Select the file(s) you would like to upload
  7. Click the Save button. The document(s) have now been added to your request.
  8. Click the Submit button to submit your request to the agency

 

Steps to upload a file to your request via email

Please note that image files (.jpg, .img, .png, .gif, etc.) cannot be uploaded via email at this time. Please follow the steps outlined in the instructions above to upload image files

  1. Locate an email related to the request in your email inbox, this should include the Request ID # in the subject line. It will look similar to the image below:Screen Shot 2021-11-19 at 7.24.37 PM
  2. Reply to the email and attach the non-image file you wish to upload. You can include a message to agency staff as well if needed. 
  3. Send email