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Getting Started
Reference
Managing an Individual Account
Getting Started
Fulfilling Requests
Reporting
Managing an Organization Account (admins only)
Video Tutorials
RapidReview
API Resources
Self-Serve Onboarding
Admin Set-up Guide
NextRequest Testing Guide for Self Serve Onboarding
Release Notes
Releases Notes
Requester Resources
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Help Center
Reference
Getting Started
Reference
Managing an Individual Account
Getting Started
Fulfilling Requests
Reporting
Managing an Organization Account (admins only)
Video Tutorials
RapidReview
API Resources
Self-Serve Onboarding
Admin Set-up Guide
NextRequest Testing Guide for Self Serve Onboarding
Release Notes
Releases Notes
Requester Resources
Reference
All of the step by step instructions and helpful articles you need.
Managing an Individual Account
Setting Your Password
Recommended Notification Settings for Staff Users
Managing User Account Information
Getting Started
How to set up Payments: Cybersource
NextRequest Accessibility Features
Fulfilling Requests
Request page update comparison
Redacting Documents
Adding and Managing Documents and Links
Adding and Managing Tasks
Sending Messages about a Request
Viewing and Searching within a Document
View email status
PDF Portfolio files
Request Show Page Preview
Undeliverable email address
How to reopen a closed request
How to move documents between requests
Assigning Requests
Invoicing Requesters for the Cost of a Request
How to use the search field to search for requests
Internal Notes
Logging Hours Spent on a Request
Locating Requests
Changing who can view documents and links
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Reporting
Downloading a Requests Report
The General Report
Reports Tab (Admins + Dept Amins only)
Download a Users Report (admins only)
HB1594 Guide for Washington Agencies
See more
Managing an Organization Account (admins only)
How to set up Single Sign On (SSO)
Published - Department Only Request Visibility
FAQ: Deleting requests
How to create an automatic initial response
How to edit an existing user
How to change or edit a requester
How to create a custom field
Retention FAQs
Customizing Your Portal
Setting a Default Response Time Limit and Reminders
Setting up an FAQ page
Request Visibility
Creating and Managing Departments
Creating and Managing Users
Automatically Assigning Requests
Creating Alerts to Reduce Unnecessary Requests
Creating and Managing Message Templates and Categories
Adding document links and closure responses to requester notifications
Creating and Managing Tags
Retention
Setting up Payments
Linking your website to your NextRequest portal
Soft Launch Checklist
Going Live Checklist
Anticipated Fulfillment Date setting
Payments FAQ
NEW - Tips for Managing Public Records Requests during COVID-19
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Video Tutorials
Customizing Portal (Video 4min)
Request Overview
Tasks (Video 3min)
Closure Responses (Video 3min)
Request Overview for Staff users
Custom Redaction Reasons (Video 2min)
Releasing Documents (Video 4min)
Tags (Video 2min)
Sending Messages (Video 4min)
Invoicing Requesters (Video 2min)
Departments (Video 5min)
Pausing a Request (Video 3min)
How to Print/Export a Request (Video 2min)
Uploading Documents (Video 3min)
Redaction (Video 8min)
Alerts (Video Tutorial)
Message Templates (Video 3min)
User Accounts (Video 2min)
Request Visibility (Video 4min)
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RapidReview
Extracting PST, MSG, and ZIP files
RapidReview Overview
Redaction Logs
Understanding PST folders in RapidReview
How to delete draft redactions
OCR (Optical Character Recognition) In RapidReview
Change redaction type
How to create a custom redaction pattern
Draft Redaction in RapidReview
Batch redacting documents
Redacting individual documents in RapidReview
Releasing documents within RapidReview
Zipping up files in RapidReview
Bulk Actions
Document Cards
Moving documents between stages
Organizing documents in folders
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API Resources
NextRequest API: V2
