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Overview of User Roles

Different users have different levels of access and privileges within the application (roles). User roles are as follows:

  • Admin - Can access all requests in the system and take any action on a request. They can also access and update all information in the Admin Panels, including configuring users, departments, and account settings
  • Department Admin - Can see requests that they've been given access to (usually ones that are Public and/or assigned to their department) and take any action on a request. Department Admins have partial access to the Admin Panels. They cannot access account settings, but they can add or edit users for their department, and add or edit templates, closure responses, alerts, tags and redaction reasons.
  • Publisher - Can see requests that they've been given access to (usually ones that are Public and/or assigned to their department) and take any action on a request. They cannot access any of the Admin Panels
  • Staff - Can see requests that they've been given access to (usually ones that are Public and/or assigned to their department) but can only take actions directed internally, such as posting an internal message to other staff and uploading an internal document. Staff cannot take any action that is visible to the requester or access the Admin Panels
  • Guest (Requester) - Can only see public requests and requests they submitted themselves. On requests they submitted they can send messages and access Requester Only documents.

A complete list of what features are accessible to each user role can be found here.