How do I search for a request?
Both internal users and requesters can use the search bar on the All Requests page to search for requests. Direct matches to the search term entered will come up first, and any requests that contain the search term (or part of it) in timeline entries (or any criteria listed below) will appear next in the list.
An internal user can use the following keyword searches in the search bar on the all request page
• request id
• request text
• point of contact name
• requester name
• tag name
• internal/external message/notes content
• closure response
A guest user (requester) can search the following criteria with the search bar
* request id
• request text
• point of contact name