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How to get an update on your request

How can I get an update about my public records request?

As long as you submitted your request with your email address, you should receive an email notification any time there is new information related to your records request. If you would like to ask for for an update on your request you can do it in one of two ways: 

Request an update from your email notification:

You can reply directly to one of the notification emails you received from the NextRequest portal about your request. Any reply sent to a request notification email will go directly to the person working on your request.

  1.  After you submit a request you will be sent an email with the request number. The subject line will say "Your [Agency] public records request #__-____ has been opened" It will look similar to one of the example emails below:

    Public request:
    Screen Shot 2021-10-21 at 6.16.21 PM

    Non-public request:
    Screen Shot 2021-10-21 at 5.57.59 PM
  2. In either case to send a message to agency staff to request an update, ask a question, or provide additional information or documentation simply reply to the email. You can do this with any email that is specific to the request and includes the request number in the subject line or body.
(Optional) To include an attachment upload the file to your reply. You can upload files such as .pdf, .docx, .doc, etc. via email. Image files such as .png, .jpg, .gif, .img, etc. Are not able to be uploaded via email at this time. Please see instructions here for logging into the portal to upload these types of files. 

Please note: Ensure that you are replying to a request specific email. Replies to system generated emails such as account invitations, password reset, or verification emails go to the Support team at NextRequest and not the responding agency. 

Request an update in the portal:

  1. Login to the portal by clicking Sign In in the upper right hand corner
  2. Enter your login credentials. Submitting a request with an email address creates an account for you automatically. If you did not create a password when you submitted a request, or aren't sure,  you can click the Reset/Setup Password link below the sign in section to generate a password reset email. Please see instructions on how to create an account here.
  3. Once you log in click on All Requests at the top of the page. You can log into your account and send a message directly from your request.  Screen Shot 2021-09-16 at 10.34.20 AM
  4. If there are many requests publicly available, you can narrow the list to only your requests.

    To locate a single request, on the left hand side enter the request number you wish to search for in the search box. To locate all of your requests, click on the Requester filter under My Requests and click Apply Filters:
    Screen Shot 2021-07-08 at 4.22.18 PM
  5. Once you locate the request click on the Request Number to access it:Screen Shot 2021-10-21 at 6.32.35 PM
  6. Click on the Envelope icon to send a message requesting an update:

    Legacy request page:
    Screen Shot 2021-07-08 at 4.23.39 PM
    New request page: 
    Screen Shot 2021-10-21 at 6.33.56 PM
  7. Input your desired message and click Send Message:

    Legacy request page:

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New request page: 

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