Requester Resources
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      How can I download my records?

      How to download one or many records as a requester

      There are three ways that you can download your documents. Please see step by step instructions below.

      Steps to download records from email notification:

      1. If the agency uses document pickup links, then you can download the documents by clicking on the file names in the email that was sent notifying you that they were released as seen here:
        Screen Shot 2021-07-12 at 8.15.09 PM

      Once you click on the names of the files they will begin downloading to your device. You may need to approve the download depending on your settings. 

      Note: These links expire after 30 days, the expiration date is noted at the bottom of the email. If it's past the expiration date you can download your files at any time by logging into the portal.

       

      Steps to download records from the portal: 

      1. Login to the portal (Instructions linked here)
      2. Locate your request by clicking Search (instructions for searching for requests linked here); or you can use any direct link located in your email notifications about the request
      3. Go to the request and locate the documents section. Please see example screenshots below:

        Screenshot of legacy page:
        Screen Shot 2022-01-06 at 5.53.17 PM
      4. Click on the name of the files to download them to your device. Or you can click on the Paper icon on the right to View the file before downloading.


        Screenshot of new request page: 
        Screen Shot 2022-01-06 at 5.57.31 PM

      5. Click on the Documents section, then click on the files you wish to view to download. Or you can click the checkboxes next to the files you want to download and click on the Download icon:Screen Shot 2022-01-06 at 6.00.28 PM

      If you’re having difficulty accessing the documents the first thing to check is if you are logged in. Some requests are public but the documents are private, meaning that you can get to the request itself without being able to see the documents.

      What if there are a lot of documents?

      You can now download in bulk as seen here:

      bulkdownload

      Step by step instructions on how to download in bulk:

      1. Login to the portal (Instructions linked here)
      2. Click the Request Page Preview toggle in the upper right hand corner: Screen Shot 2021-07-01 at 8.53.21 PM
      3. Click the Documents section in the request
      4. Select the documents you wish to download by checking the box and then click the Download icon: 
        Screen Shot 2021-07-01 at 8.54.42 PM
      5. This will zip the files and begin a download to your computer/device